WORLDWIDE SHIPPING

How do you ship packages?

Packages ship via USPS, with tracking info emailed automatically when shipped?

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 5-10 Business days
Canada, Europe 10-15 Business days
Australia, New Zealand 10-20 Business days
Mexico, Central America, South America 15-30 Business days

Was your question not answered here?

We'll be happy to answer any of your questions via email. Please send your email to hello@thealky.com with "Question" in the subject line, and we'll get back to you at our earliest convenience!